Privacy Policy

To provide the full Holo OS experience, we collect and process several categories of data:

• Merchant Data: Business names, tax identifiers, and financial records required for operational compliance.
• Customer Data (CRM & Loyalty): Names, emails, purchase history, and contact numbers (SMS/WhatsApp) to facilitate loyalty programs and order history.
• Operational Data: Real-time inventory levels and employee shift logs for internal management.
• AI/Analytics Data: Anonymized and aggregated data used for predictive insights and operational intelligence.
• Device Metadata: Unique device identifiers used to maintain secure offline terminal synchronization.

Holo OS is designed to be proactive. We use your data to:

• Provide real-time P&L analytics and predictive ordering alerts.
• Identify operational bottlenecks before they impact service.
• Improve the accuracy of our AI-driven insights while maintaining strict multi-tenant isolation (your data remains yours).

Holo OS uses a hybrid architecture for maximum reliability. Your data is stored locally on your terminals to ensure service never stops, even without internet. This data is encrypted and automatically synchronized to our secure cloud servers once a connection is established.

We share data with a third party only where you have switched on a feature that needs it. Today that is a short list:

• Messaging providers, where you enable them: Telegram for operational alerts, and WhatsApp for sending purchase orders and customer notifications. Nothing is sent until you supply your own credentials for these.
• Your own AI provider, if you use the AI assistant. It runs on an API key you supply, so those requests go to your account with that provider, not through ours.

We respect the siloed nature of enterprise data. While we use aggregated, anonymized trends to improve our global systems, your specific business data is never used to benefit competitors. Every organization exists in a secure, multi-tenant environment.

Our multi-tenant admin dashboard uses cookies and similar tracking technologies to maintain your session security and help us understand how you use our platform. This information is used strictly to improve the dashboard experience and ensure the security of your business data.

You have the right to access, correct, or delete your data at any time. For SMS and WhatsApp notifications, we provide clear opt-in and opt-out mechanisms to ensure you and your customers only receive the communications you want.